Guest Service Representative job in Dieppe NB at Holiday Inn Express and Suites

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Employer - Holiday Inn Express and Suites
Job title - Guest Service Representative
Job Description

Holiday Inn Express & Suites is looking for a Bilingual Guest Service Representative to join their team!
As a Guest Service Representative, you will:
Provide excellent guest service to all hotel guests
Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests
Perform according to policies, procedures, quality standards, and services established by the management team for the satisfactions of guests
Be willing to work shifts, days, nights, Holidays, and as needed
Take a calm professional approach at all times
Verify the balance of all cash floats, credit and debit charges for the hotel
Ensure room security by maintaining effective key control and confidentiality
Motivate self and associates by displaying excellence in customer service
Efficiently and effectively delivers customer services
Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary
Maintain a high level of integrity by respecting the privacy of our guests and co-workers
The ideal candidate must have:
Excellent inter-personal and communication skills
An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
Basic accounting knowledge
Excellent computer skills
Excellent typing skills – this requires 35 words / minute
The ability to speak in both French and English languages
Exceptional organizational and analytical abilities
Courteous telephone manners
The ability to work effectively in a fast paced environment with minimal supervision
Thank you for your application, however, only those selected for an interview will be contacted.
Job Type: Part-time
Schedule:
Day shift
Holidays
Monday to Friday
Night Shift
Weekends
Experience:
Hotel Guest Services: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Language:
English (Preferred)
French (Preferred)
Work remotely:
No
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Job Location Dieppe, NB
Date Posted 06 Jul 2020
Employer Email --No Email
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