Account Director

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Job Description

This role is a strategic business development position whose primary goal is to generate new business and maintain existing business for autoTRADER with leading Key Industry Partners (i.e. Dealer Superstores, National OEMs, and Dealer Groups) based in the respective regions. This role provides engagement leadership to both autoTRADER's sales force and clients, develops senior level client relationships, and is regarded by the client as an expert and trusted advisor. In addition, The Digital Sales Executive is responsible for consistent client satisfaction and overall business profitability.
Key Areas of Responsibility:
Sales/Customer Service
Responsible for setting strategies, executing those strategies and achieving revenue growth with new and existing clients.
Develops sales proposals and presentations designed to meet individual client needs and maximize business potential; negotiates expectations, terms, conditions, and pricing.
Overall financial management of account revenue and profitability for the assigned client group.
Develops customer accounts by proactively gathering and reviewing information to identify high-level sales opportunities.
Focuses on the achievement of customer satisfaction, revenue generation within existing assignments, and long-term account goals in line with autoTRADER's vision.
Understands customer's wants so they can create need and sell on value instead of just product based selling; demonstrates a continued personal concern for the customer in order to remind the customer of the value of autoTRADER.
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue; ensures that client issues are dealt with in an efficient manner while maintaining excellent customer relations; responds to client's needs with a sense of urgency.
Responsible for being the single point of contact throughout the entire sales process; acts as the leader and planner and anticipates any potential risks or obstacles and prepares alternatives so the outcome is not jeopardized; oversees communication with all involved.
Helps clients to gain maximum benefit from product offerings by committing to continuous education that provides information updates or product training; stays on top of information needed by customers in an effort to serve as a resource.
Provides proactive assistance and support to both clients and peers; seeks opportunities to share expertise and experience in a mentoring role.
Maintains strong knowledge of new and existing autoTRADER product offerings as well as new products in the market, industry trends and new developments; understands current competitive conditions within the marketplace; is recognized as an industry leader and subject matter expert.
Territory/Account Management
Completes Weekly Sales planner to ensure penetration of assigned accounts and maintenance of existing client revenue base; proactively calls on existing accounts; identifies correct priorities and schedules sales calls accordingly.
Successful works with Marketing team to develop sales collateral to position as a subject matter and industry expert.
Contributes information to autoTRADER's market strategy by monitoring competitive products and reactions from clients; recommends new solutions and services by evaluating current solutions and identifying needs to be filled.
Meets sales targets and objectives for all accounts.

Location - Canada
Date Posted - 25 Jul 2019
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