Operations Specialist, Loan Operations

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Employer - ATB Financial
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Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you? Here at ATB, we carry the outrageous belief that banking can transform people’s lives. Our customers are our neighbours, business owners, and community members. We’re here for them in hard times and happy times, for every milestone. That relationship is built by providing meaningful financial service advice and solutions every step of the way. In short, we will always believe in what we do, and who we’re doing it for. That’s our purpose, and our promise. Operations Specialist – Loan Operations Together we can help transcend the future of banking… Do you currently possess a growth mindset that can help propel ATB forward? Are you inadamently relentless in the pursuit of customer obsession in everything that you do? Do you yearn to be a part of a dynamic, engaging, influential group of wizards? If so, our team within Banking Operations would love to hear from you! We are currently looking to bring on 2 energetically magnetic personalities to join us as we continue to transform the way Albertans do their banking and to ultimately create happiness. Who we are: A specialized group of agile technical sharpshooters. What we do: Provide heightened support across 15 Loan Operations teams in multi-faceted capacities as well as complex remediation driven projects and initiatives across the enterprise. Where we’re situated: Primarily Calgary Campus but also frequent ATB Eighth Ave Place. Why we exist: To contribute, shape, and drive the “Back Office of the Future”. Specific Accountabilities: Establishment of trend reporting on recurring issues/errors and lending overview/expertise on these deficiencies as needed. Analyze, investigate, and troubleshoot to identify root cause of issues presented. Lead the exploration of Gembas and Business Focus methodology with team members to ensure Banking Ops effectively grows and charts efficiency into our progressive future. Provide coachback and training to team members as needed. Provide support in elements of Robotics control and automation. Lead/participate in testing including scripting and job aide management on varied tasks. Liaisons with team members, leaders, and executives across varied platforms and business partners to ensure that clear, detailed, effective communication and results are provided. Job Requirements Competencies and Skill Set sought: Ability to adapt quickly to changing priorities. Ability to meet multiple deadlines within time sensitive environments and parameters. Exceptional attention to detail and time management skills. Excellent analytical and problem solving skills. Assist with Audit or Compliance related fulfilments. Familiarity in investigations and if necessary collaboration with appropriate external parties for remediation. (Ex: Support Center, Client Care, IT, RFS Operations, etc) Designations/Training Required/Prerequisites: 3-5 years ATB or related banking experience. Strong understanding of the Banking Operations teams’ loan cycle streamline. High level working knowledge of all ATB systems (most notably SAP BAS/CRM). Technological expertise in Google Suite. Strong fundamental understanding of Business Focus/Operations Excellence is an asset. Be agile and ready to help lead Banking Ops through effective change. If you feel these attributes truly encompass you and you’re ready to “set sail” with us, we would be excited to connect with y


Location - Calgary, AB
Date Posted - 28 Jun 2019
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