Personal Banking Officer

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Employer - Alterna Savings
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Job Description

Ottawa, ONThe Personal Banking Advisor (PBA) is responsible for managing and building an assigned book of business made up primarily of members with identified multifaceted needs. The PBA ensures that all of the member's financial needs are being met by the most appropriate resource within Alterna and has overall responsibility/accountability for the relationship. Through proactive relationship management, the PBA retains and grows the book by increasing the share of member business by using all of Alterna’s products and services including both credit and investment solutions.
Key Responsibilities Manages an assigned portfolio of members using financial planning concepts, advisory and relationship tools to meet all members' complex credit/investment needs Establishes regularly scheduled contacts with members/clients to establish relationships that will identify members' needs Keeps files on member relationships that include member's financial goals and PBA plan of action to assist the member/client in meeting those goals Is the branch liaison with Wealth Management and Small and Medium Enterprise (SME) representatives/team Manages assigned member portfolio jointly with other specialists in Alterna i.e. Wealth Management and/or SME Provides financial advice using some financial planning tools (e.g. cash-flow and credit management) Acts as a mentor for less experienced staff under the guidance of the Branch Manager Acts as the branch centre of expertise on the use of financial calculators, complex credit and managed portfolio solutions Maintains strong relationships with alliance partners Deals with referrals when deemed necessary based on the complexity of the members/clients requests
Expectations / Outcomes High member satisfaction among assigned book of business as measured by retention statistics, new sales growth goals, referrals to FAS and transfer of High Value accounts to Investment Advisors. Increase in portfolio value Increase in member profitability Referrals to IA for complex investment portfolios and SME for complex Small and Medium enterprise needs Identify and duly note any exceptions to policy and procedures when recommending approval for credit
QUALIFICATIONS Education / Certification / Experience Post secondary education combined with 5 years related experience in a financial institution or an equivalent combination of education and experience A minimum 3 years credit experience including analysis and knowledge of underwriting CSC or IFIC course completed with ability to be licensed immediately CFP or PFP designation or currently in progress At a minimum 2 years of financial advisory experience and demonstrated relationship building experience Proven track record in sales
Knowledge / Skills Extensive knowledge of processing/procedures of complex products including deposits, investments, loans and mortgages Sound knowledge of various computer applications including Excel, Word etc Very detailed knowledge and ability to demonstrate sales management techniques Developed writing skills sufficient to communicate detailed factual information to members and various department or partners Sound lending judgment Excellent problem-solving skills to systematically identify analyze and resolve complex member issues/problems Excellent interpersonal and communications skills
Compensation At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first


Location - Ottawa, ON
Date Posted - 01 Apr 2019
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