Manager, Implementation

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Job Description

Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.

This position can be located at our North York (Toronto) office location or Virtual.

About the Position:
The Manager, Implementation is responsible for end-to-end delivery of Ceridian HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Manager, Implementation contributes to the growth of the Implementation practice and may participate in the sales cycle to determine scope and effort, and set expectations for project delivery. This role leads a team focused on implementing our Private Equity clients.

Achieve and Exceed Implementation Targets

Ensure team targets are met Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews Increase the Value of the Ceridian Application for Customers

Expand services sales in the existing customer base by promoting strict change control and effective project governance Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution Ensure High Customer Satisfaction and Referencability Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology

Manage executive level customer relationships and provide team oversight through Ceridian implementations Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities Responsible for project staffing and resource management on a broad range of implementation engagements Motivate teams to document solutions and contribute to internal knowledge share Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations Participate in the company’s internal, departmental and cross-departmental initiatives Increase Engagement and Capabilities of Team Resources

Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios Provide coaching and mentoring to improve performance and drive career development Build team expertise and confidence

Date Posted16 Feb 2019
Employer ProfileNot Mentioned
Experience1-5 years
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