Full Time Customer Service Coordinator (Open Availibility)

Email this Job
EmployerTJX Canada
Category
Job Description

St. Albert, ABAre you ready to explore career opportunities at TJX Canada and join our team? TJX Canada is part of The TJX Companies, Inc., the world’s leading off-price retailer of apparel and homeware worldwide, and in Canada, our retail chains include Winners, Marshalls and HomeSense. In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with many growth opportunities. We operate hundreds of stores in hundreds of cities. TJX’s retail chains include TJ Maxx, Marshalls, HomeGoods and Sierra Trading Post in the United States; TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense in the United Kingdom and Ireland; and TK Maxx in Australia. As a retailer committed to growth, success is always in style at TJX! Meet Jackie. Jackie is one of our Customer Service Coordinators, which means that she makes sure that, every day, her store is ready for business, and that each Associate at her store provides exceptional service to our customers. With her trademark sincerity and her incredible kindness, not to mention her two years of previous customer service experience, she is absolutely great at her job.

Now if only that sincerity and kindness transferred over to the way she acts on the basketball court. Let’s just say we highly recommend giving her the lane.

Still, this is Jackie. She is one of us.

But know this. If you do decide to apply for this position, and we agree that this is the right job for you, you’ll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can’t do it all ourselves. You’ll need to bring the ambition, the motivation, and the drive.
So what do you think? Like Jackie, are you one of us? Now, if you were to come on board as one of our Customer Service Coordinators, we’d ask you to do the following: Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standards Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and service area scheduling Review weekly MAP and CommPak and support communication of change to service areas Help incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelry Assign and direct the work of your fellow Associates Support the delivery of exceptional customer service Train all Associates on how to use registers and equipment and how to function at the service-desk area Train all Associates on the policies associated with each service area Resolve customer-service issues, escalating and informing your Assistant Managers of any customer concerns, feedback, or complaints Ensure that service areas are properly maintained and “Ready for Business” Oversee the Fitting Room process, which includes spot checks for merchandise buildup, supporting the fitting room during high traffic periods, ensuring that goods are returned to the sales floor from the fitting rooms, and ensuring that merchandise is properly tagged, hung, and sorted as per standards Be responsible for everything the customer “sees and hears” from a maintenance perspective Sounds rather challenging and exciting, right? Let’s hope so

LocationSt. Albert, AB
Date Posted16 Feb 2019
Employer ProfileNot Mentioned
keywordCustomer-Service full time faculty full stack software developer full stack designer full stack software engineer Full and final settlements full time Full cycle implementation Full - final Settelment Full Stack Senior Developer full stack senior programmer
salarynegotiable
Experience1-5 years
Click here to Apply
Jobs India | Jobs UAE | Jobs Qatar | Jobs Singapore | Jobs HongKong | Jobs Malaysia | Jobs Indonesia | Jobs Saudi | Jobs Kuwait Jobs Australia | Jobs NewZealand | Jobs Canada | Jobs USA | Jobs UK | Jobs Ireland | Jobs Spain | Jobs Netherland | Jobs South Africa
About us | Terms and Conditions | Privacy Policy | Contact us