Retail Parts Pro

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Employer - Advance Auto Parts
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Job Description

At Advance Auto Parts , a Retail Parts Pro (RPP) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards. The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity.

A Retail Parts Pro at Advance Auto Parts is responsible for:
Being an “A" player on the Advance Auto Parts team

Having a passion for serving our customers and offering superior service to every customer, every day

Being actively engaged in our business and bringing their best to work every day

Being committed to improving themselves, their fellow Team Members and our company

Working to exceed their individual and store targets every day

Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores and helps the store achieve full potential.

Key Focus Areas:
Providing Legendary Customer Service

Knowing retail metrics

Executing on daily, weekly and period goals to drive profitable retail growth

Essential Job Skills needed to be a Successful Retail Parts Pro include ability to:

Work with General Manager to produce a consistently winning store

Communicate effectively, verbally and in writing

Build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)

Transfer parts knowledge to all store team members to help increase the stores product knowledge and sales

Ability to effectively plan, delegate and hold others accountable for their individual and store results.

Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability and Service Excellence), including attachment selling, selling premium parts, etc.

Maintain high standards of customer service and create a superior customer experience for each customer by promptly greeting them and helping them locate the right merchandise for their project

Maintain and develop a comprehensive product knowledge

Maintain an awareness of and achieve maximum results on all promotions and advertisements

Execute merchandise moves, stocking and display with high housekeeping standards

Participate in inventories and periodic cycle counts

Ring sales at register and provide prompt and expedient service

Build customer loyalty and aid customers in locating the right merchandise for their project

Use computers accurately and effectively

Work well in a diverse, fast-paced and results-oriented retail environment

Produce consistently high sales averages

Manage time effectively

Demonstrate strong organizational skills

Be punctual and at work as scheduled

Key Duties and Responsibilities:
Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the company’s 4 key strategies and 3 core values

Maintains rapport with current retail customers in order to keep abreast of their needs

Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction

Delegates or completes the marking and storing of parts in stockroom according to prearranged system

Assists in managing


Location - Canada
Date Posted - 19 Jan 2020
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